LDMA

I'm going with Nok when the time comes to move back to the UK. Although this will mean a trip across town between DM and Suwannabhumi, the reliability and night and day service compared with Air Asia makes this a no brainer.
-----
I think one problem comes down to Air asia confusing no frills with quality.

Air travel cannot just be considered in terms of the product (ie the seat on the aircraft), and this is how I feel I am treated....we take you point to point and that's all we care about. Whether Air Asia like it or not air travel is primarily a service, and there seems to be a failiure in a large number of other vital human interfaces which are basic requisites for a service. Laziness where there is no cost saving can NEVER be justified with a service. I refuse to believe that there are no profits in this business, that cannot be ploughed back into staff training and analysis of where the service is so badly failing.

Nobody has ever addressed this point and will raise it again. For the same price as Air Asia, Nok Air allows you to reserve your seat online. So, no crush. Where is the cost saving in not allocating seats? Air Asia are trying to lower service standards in the name of "no frills", in order that they can make a fast buck by charging people not to be treated like cattle and to be allowed on first.

__________________
LDMA - Ajarn Forum Admin