Thread: BKK Bank's Internet Banking - Beware Returnees!

I've just found out how bad BKK Bank's Ibanking service is if you are like me no longer in Thailand. To make transfers you have to use their mobile phone authentication service. Fine if you're in Thailand, but a pain if you're not. We though that perhaps you could change the mobile number to a friend who could relay the number back, but on trying to it says that you have to fill out a form and take it to your local branch with a passport. Ok, so not feasable, but how about the London branch. Surely they could do it. Apparently not. The gentleman I spoke to was clearly a very well educated Thai with a London accent, and the embarrassment literally oozed out of his voice as he explained that in order to make a transfer between one BKK bank account to another at their branch, it would require me to:

1) Call my branch to find out if they'd even consider it. It would probably require me to speak to the branch manager and have his assurance that it would receive his personal attention.

2) I would then need to make a special trip to London to their one and only UK branch with completed forms and ID.

3) Wait several weeks for the documents to clear. It would be the same were I to require my sms phone number changing.

4) At the end of this the branch may just summarily decide that since farrang branches are involved that it can't do it...probably because they'll never have had this situation before and go into we can't do it panic-mode.

So the moral of the story boys and girls, is to NOT leave a satang in your Thai bank accounts when you leave, and don't be lulled into the idea that you can do your business online, without expressly assigning somebody in Thailand who can receive the sms confirmation codes for you before leaving.

To the ATM batman! I'll drip it out this end. Sod them!

Not if you dont need it and dont plan to return. Difference. But a totally unacceptable explanation with the bank. I use BKK Bank for my internet transfers, and they have been good.

Seems the question is who can you trust in Thailand to give you a hand? A lot more gray area here than back home.

LDMA - Is it a joing account mate?

We use a fax authentication with two signatures and two signed ID copies to move funds.

Nope persnal account. I need to make a transfer from one bkk a/c to another

YOu have to have a bill with your name and address on, PO boxes wont work

^
The reason is that it helps prevent identity theft. There were too many instances of people opening bank accounts in someone else's name, obtaining cheques in that person's name and cashing them. One of the best ones was believed to have been perpetrated by the IRA who opened an account in the name of "Finland Revenuesque" and then stole mailbags containing cheques destined for.... the Inland Revenue. Really you would thinjk someone might have noticed....